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Practice Policies

Confidentialitybluefolder

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. All members of staff are bound by the same rules of confidentiality as the medical staff.

Medical students and Nursing students attend the practice from time to time. We hope that you will co-operate with us and help the students to learn about general practice. However, you will be informed of their presence in advance, and if you do not want them to be present at a consultation, your wishes will be respected. This will not affect your treatment in any way.

Practice Based Commissioning

Our practice is part of the local practice Based Commissioning group. As a locality, we are engaged in monitoring areas of care such as Trauma & Orthopaedics, Plastic Surgery (minor ops) Sexual Health and Family Planning, and more.

We hold monthly meetings to discuss referrals and A & E attendances, looking at ways that different services could have been used to improve patient experience, care and cost.

Information gathered from a number of sources is collated and used by the locality to design or redesign services to patients.

Complaints

We always welcome suggestions about ways to improve the services we offer to our patients. If you have reason to complain about any aspect of the care you have received, please write to the Practice Manager or your Doctor. Your complaint will be investigated and you will be informed of any changes we have made as a result.

You may also contact the NHS Berkshire East Patient Advice Liaison Service (PALS) on 01753 635615, email pals.berkseast@berkshire.nhs.uk

Zero Tolerance

We will not tolerate any form of physical or verbal abuse. Violent patients will be reported to the police and removed from the practice list incidents including:

When a patient: -

  • Is physically violent or threatening towards a doctor, practice staff or other patients on the practice premises.
  • Gives verbal abuse or makes threats towards the doctor, practice staff or other patients.
  • Gives racist abuse, orally or physically.
  • Causes physical damage to practice premises or other patient’sproperty.
  • Is violent or uses or condones threatening behaviour to doctors (or other members of the primary health care team) while visiting the patient’s home. Such behaviour may involve the patient, a relative, a household member, or pets (such as unchained dogs).


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